Here are the answers and information to questions we are frequently asked! If you can not find the answer you are looking for – Don’t hesitate to get in touch!
How much notice do I need to give to change my booking?
48 Hours in order to receive a credit to your MagicBooking account
Do you do sibling discount?
Yes, sibling discount is 5%, applicable to afterschool sessions only
Do I still pay if the school is shut due to adverse water conditions or a burst pipe etc.?
Yes, as the Club will still incur it’s daily costs.
Can I swap a session?
What happens if I am late picking up my child?
You will be charges a late pickup fee of £15.00 per 15 minutes.
Can I collect my child at anytime during the session or do I have to collect at 6pm?
Children can be collected anytime during the session.
Do children need to bring in separate clothes for Club?
This is optional.
Do I have to register my child if they are only going to attend occasionally?
All children must be registered prior to coming to a session.
What do I do if I find I can’t pick up due to traffic delay or overrun meeting etc.?
Please text or email your Club directly and inform them of who will be collecting your child.
How do I register?
How often do you invoice?
We invoice each half-term in advance.
Do you accept childcare vouchers?
We accept all childcare vouchers, including the Government tax-free childcare initiative.